Student Account Representative in Memphis, TN at Concorde Career Colleges

Date Posted: 12/3/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    0 to 3 year(s)
  • Date Posted:
    12/3/2022

Job Description

SUMMARY

The primary function of the Student Account Representative is curing delinquent student borrower accounts, preventing their default, and maintaining the assigned campus rates within the acceptable standards established by the Director of Credit & Collections. To accomplish this objective, the Student Accounts Representative will contact out-of-school student borrowers, assist them with the best options for their condition, obtaining the needed forms and information. All Concorde associates are required to display professionalism and uphold Concordes Mission and the core values of respect for the individual, integrity, teamwork, customer service, and achievement.

KEY RESPONSIBILITIES

  • Achieve the weekly, monthly, and quarterly contact and cure activities set by management
  • Monitor all accounts according to guidelines and frequency set by Collections Manager
  • Place outbound calls, send letters, and send emails to contact delinquent borrowers and advise them of their responsibility and options
  • Receive phone calls from students, answering their questions regarding their loans and repayment options
  • Follow approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements
  • Skip-trace borrowers and update student database (CampusVue) with new demographics
  • Perform other duties, as assigned

Qualifications

  • Requires a minimum of a high school diploma or its equivalent
  • 0-3 years of call center experience in default management and/or consumer loan collections
  • Proficient PC skills, entry level Microsoft Excel, familiarity with CampusVue product preferred
  • Accurate recall and input of data
  • Excellent customer service skills
  • Strong oral and written communication skills
  • Attentive to details and listens well
  • Ability to maintain confidentiality of sensitive data